Frequently Asked Questions

The term “Charter” is referred to on the website as any combination of Boat & Captain. Most customers come to book a safe and authentic charter experience with local Captains who know the local waterways. Renters or Charterers have the ability to select a Captain of their choice when booking. A list of Captains by market can be found by clicking “Hire local Captains” on our home page.

Each boat has a posted “Passenger Capacity” on the listing. In general, the magic numbers are 12 passengers + Charterer (you) + Captain & Crew. Each vessel on the website has a posted capacity that cannot be exceeded under any circumstances other than a medical or safety emergency (ex: rescuing a sinking vessel).

As a general rule, it is best to ask or read the charter listing of the vessel you are renting. All additional guests that exceed the posted capacity will be turned away.

In many cases, YES. In some cases, NO. Please contact us when adding additional passengers. We do not, under any circumstance, approve additional passenger counts which exceed the federally regulated maximum number of passengers. To do so can result in your charter being ended by the Captain and no refund will be issued.

Typically it is allowed as long as your group does not exceed the regulated capacity of the vessel as dictated by the Captain.

The boat will pick you up from its current homeport marina, your private dock, or a convenient public dock nearby. We try to find a safe and convenient meeting spot that works for both parties. Often, it is best to speak directly with us to find the best place to load up. Even more, we recommend selecting a yacht that is located close by to avoid delivery fees.

Because it is often against marina policy, we do not allow customers to meet at some private marinas.

It is the responsibility of the renter to request the pickup location. Refunds will not be given due to the charterer (renter) not agreeing with the pickup location. If you do not like the pickup location we encourage you to rent a different vessel or make other charter arrangements.

The renter may request delivery of the yacht to a specific location. Pickup locations must be deep enough and within an acceptable range. The renter is responsible for all extra time including the fuel, Captain & Crew services charge, hourly yacht rental cost, and gratuity.

By requesting a delivery, you are agreeing to pay all additional charges and authorize Remarkable Yachts to automatically bill the credit card on file.

A Captain, according to federal law, is in charge of the safety of his/her passengers at all times. If, for any reason, the Captain feels the trip needs to end, he/she have the right to do so without warning. Please remember the rule “safety first… fun second”. You also agree to this in our Terms of Service.

If the Captain does end the charter early for cause, such as guests using illegal drugs or becoming a safety risk to themselves or others, no refund will given and you will forfeit your full deposit. It is important to abide by the Captain’s rules at all times for safety reasons.

Our cancellation policy applies to ALL vessels in our fleet. There are no refunds, cancellations, or otherwise for charters that depart within 72 hours of a charter request OR of a deposit paid. If your charter departs within 72 hours of paying your deposit, ALL SALES ARE FINAL. We do offer a reschedule "charter voucher" if there is bad weather or mechanical failure of the vessel.

If your departure date is more than 72 hours from the time your deposit is paid, deposits can be refunded within 24 hours. Any cancellations made after 24 hours of paying your deposit will not be refunded. You may use the deposit as credit for a future charter. Charter credits expire after 365 days (or 1 year). We call these “Charter Vouchers”

The deposit is required to place and hold your reservation which includes a yacht and a Captain (depending on who you selected and which service you are using). In the case of inclement weather, we are happy to reschedule your purchase based on our refund policy (see below).

Our refund policy applies to ALL vessels in the fleet. There are no refunds, cancellations, or otherwise for charters that depart within 72 hours of a charter request AND/OR of a deposit paid. If your charter departs within 72 hours of paying your deposit, ALL SALES ARE FINAL. We will, however, offer a reschedule option in the form of a "Charter Voucher" if there is bad weather or mechanical failure of the vessel.

If your departure date is more than 72 hours from the time your deposit is paid, deposits are non-refundable after 24 hours of paying your deposit. Final payments ("remaining balance") are automatically billed to the credit card on file at least 5 business days in advance of your departure date. Full payment PLUS your damage & fuel deposit must be successfully submitted and settled before boarding the vessel. A government-issued photo ID is required to board the vessel.

Final payments ("remaining balance") are non-refundable after they have been received unless there is dangerous weather, a mechanical failure of the vessel, or the Captain does not show up to his/her gig. The Captain, by law, has the only authority to call off a charter for weather or mechanical related reasons.

In case of inclement weather, you will receive a full credit that can be applied to your next charter. All credits expire 365 days (or 1 calendar year) from your original departure date. We cannot guarantee availability of the same vessel you originally booked.

In any case where a refund is owed, we will either refund your credit card OR credit the exact dollar amount to a future experience on our platform. That credit will expire 365 days (or 1 calendar year) from the original departure date. We understand every situation is different and our internal team is available 24/7 to help answer any questions you might have.

By completing the checkout process, you are agreeing to Remarkable Yachts’ Terms of Service and authorizing Remarkable Yachts to bill your credit card for all payments unless otherwise notifying our team in writing. You also authorize Remarkable Yachts to bill your credit card for any damage incurred by you or your guests to the yacht. The charterer is not billed for any mechanical failures to the vessel unless that failure was directly caused by their action(s). By using our service, you agree to allow Remarkable Yachts to bill the credit card on file for any additional charges or services associated with your charter. By using our service, you are agreeing to not chargeback any of the fees billed to your card unless fraud has been intentionally committed by either party.

We do not use the forecast to reschedule or cancel your charter. Forecasts are often inaccurate. We only determine the need to reschedule your charter due to the weather the day of your charter. Your Captain will make the call if he or she feels the weather poses a safety concern. Rest assured that your safety and enjoyment is our number 1 priority. If the weather is bad the day of, we can reschedule your charter to another date.

We do not refund your charter fees due to weather. We can reschedule your charter up to 365 days (or 1 year) from your original departure date. We will issue a charter voucher for that same vessel or one of equal or lesser value.

Light showers occur almost every day in most of our destinations and are NOT a reason to cancel or end a trip early. Thunderstorms can also come and go quickly, but can pose more of a safety issue. The Captain has the tools and the knowledge to determine whether the storm will quickly pass OR if the charter should be terminated.

In any scenario where rain, wind, or storms cause the charter to end early, you will be required to pay for the hours used during the charter. From the contractual start time to the time you return to the dock. This includes all other line-item fees like Captain pay, fuel (if applicable), gratuity, cleaning fee, etc.

In most cases, we let the rain pass and use it as a free boat rinse. Game on!

We do not refund your charter fees due to weather. We can reschedule your charter up to 365 days (or 1 year) from your original departure date. We will issue a charter voucher for that same vessel or one of equal or lesser value.

Light showers occur almost every day in most of our destinations and are NOT a reason to cancel or end a trip early. Thunderstorms can also come and go quickly, but can pose more of a safety issue. The Captain has the tools and the knowledge to determine whether the storm will quickly pass OR if the charter should be terminated.

If it is raining in the hours leading up to your charter, the Captain will still prep the yacht (in most cases). If we can see that the rain is not going to lift, you may reschedule your charter or push back your start time at no additional cost.

We do not refund your charter fees due to weather. We can reschedule your charter up to 365 days (or 1 year) from your original departure date. We will issue a charter voucher for that same vessel or one of equal or lesser value.

Sounds like you’re having a super time! If you are on a Charter, the Captain has the discretion to extend. If the Captain and/or yacht’s schedule allow for more time, you can extend and your credit card will automatically be charged the additional time based on the hourly rate you agreed to at booking. Taxes and fees apply.

By requesting a time extension, you are agreeing to the terms and conditions and allowing Remarkable Yachts to automatically bill the credit card we have on file.

When your Charter has been confirmed, deposit paid, Charter Agreement signed, and the remaining balance has been successfully billed, you will receive a text message confirmation and an email with your trip details. Be sure to verify these so we don’t pick you up in the wrong city.

It is Remarkable Yachts’ strict policy that we do not allow communication with the Captain outside the reservation platform until all non-refundable payments and paperwork are completed. Once you have paid the deposit, we allow unlimited communication to occur.

It is important that you connect with your Captain at least 72 hours in advance of your Remarkable Experience. You will want to make sure all the details of the charter are correct including passenger count and pickup location.

After that, get your flip-flops, swimsuit, and sunnies ready… it’s time to have some fun!

Be sure to bring your government issued photo ID. Photo ID is required to board the vessel and the Captain will take a picture of the ID and send it to Remarkable Yachts.

Yes. Remarkable Yachts carries a $1mm General Liability coverage on every charter. Commercial insurance gives everyone peace of mind, and it is federally required by the United States Coast Guard. A small portion of your fees are allocated to the insurance of the Charter.

Additionally, each yacht on our platform is required to have charter insurance. Coverages on the individual yacht hull may vary.

Passengers, Renters, or Charterers are responsible for damage they purposely or accidentally cause to the interior and/or exterior of the yacht in any circumstance. This includes, but is not limited to, spills, stains, scratches, ripped / stained upholstery, damaged eisenglass, bimini tops, burns, etc.

In some cases, if the Captain’s operation of the vessel directly caused the damage (specifically to the exterior or mechanical workings of the vessel), Remarkable Yachts or the Captain will pay for the damages to the boat if caused by the Captains operation. We ask that customers are cautious and respectful to our fleet that we are sharing with you.

For your own records, it is recommended that you take several pictures of the vessel before and after your rental to avoid any unexpected charges.

SMOKING IS NOT ALLOWED ON THE YACHT! You will be warned once… then removed from the charter without a refund. Please respect this rule and have proper yacht etiquette.

RED WINE IS NOT ALLOWED ON THE YACHT! You will be warned once… then removed from the charter without a refund. Please respect this rule and have proper yacht etiquette.

Captains, as displayed on the Home Page, are USCG Licensed Captains who are thoroughly screened and tested by Remarkable Yachts and the United States Coast Guard.